Pickup Timing Report

The report compares store pickups with their promised due dates, grouping orders as early, on time, late, or still uncollected. It shows counts, revenue, the share collected by the due date, and average days late. Staff can filter by store and date, inspect the underlying orders, and export to CSV. Route deliveries are excluded so the results reflect customer pickups.

Access it from Reports → Customers → Pickup Timing

Counter Traffic Report

Counter Activity by Hour: The report gives stores an hourly view of counter activity to help identify slow and busy periods.

POS and Order Workflows

Required item fields during detailing:

Staff see required fields while detailing an item, before closing the order.

More control when splitting tickets:

Staff can select a split reason and choose which items move to the new ticket.

Due date capacity by department:

Capacity information helps staff select production due dates that match the shop's workload.

Drop-ticket printing:

A station setting lets stores disable drop-ticket printing. Stop drop tickets from printing at detailing stations where you know you never need a drop ticket.

Route days on assembly tickets:

Prints customer’s selected route days on the tickets / invoices. Settings → Business Settings → System Settings → Receipt Settings → Show Route Days on Assembly Tickets

MP Storage conveyor overview:

The conveyor dashboard breaks down items by agent and brand and shows due dates and completion percentages, giving staff a clearer view.

Lot Manager selection:

All Stores and All Routes options reduce repetitive agent selection; deleted agents no longer appear as choices.

Lot Manager header:

Column headings remain visible while scrolling through the report.

Customer Experience, Delivery, and Administration

Map pin for addresses:

Customers can choose an address location on a map, including in website address forms; staff can adjust the location from the POS. This let’s customers indicate where the driver should pickup and deliver to when they have an entrance, like a loading dock, that doesn’t match the address on a map.

Route date selection:

A calendar opens when selecting a route date. Navigate to past route days much faster.

Customer app policies:

Existing customers can view the Terms of Service and Privacy Policy in the app.

SMRT Replay:

Our support staff can now replay videos of all your usage of SMRT. This allows our support to investigate exactly what happened and provide even better support.

Franchise Report Restriction

• Report access: A setting restricts report data according to the stores or brands an employee is associated with. Designed for franchises who want to restrict what data franchisees within the same instances can see.

Payments, Billing, and Accounting

• Statement numbering: Statements use their own STMT- numbering series, and the billing documents report separates an optional reference from the invoice number.

• Open Invoices and Statement of Accounts numbering: These documents receive separate OI- and SOA- numbering series.

• Subscription renewals: Renewal charging is handled automatically for subscriptions with eligible payment methods.

Route Overlay Feature

The Route Overlay is a map-based workspace for visualizing and managing delivery routes. It provides a view of all your routes on a map alongside a customer stop list, giving route managers a single place to review route coverage, spot gaps, and make adjustments.

Access it from Settings → Delivery → Route Overlay.

Full guide can be found here: Route Overlay

Labor Efficiency Report

Labor Efficiency turns your time-clock hours and payroll rates into a single at-a-glance picture of how much each part of the plant costs to run — and how productive it is. One screen answers "where is my labor money going, and is each department pulling its weight?"

Where: Reports → Production → Labor Report · Who: Admins only (it shows wages)

You can find a full guide on the report here: Labor Efficiency Report

Before entering employee wages make sure all employees with the Admin Level should actually have it. You can filter your employee list by Level (not department!) in the Employees page.

MORE IN THIS RELEASE

Metalprogetti

• Half Bag Option in the Ticket Splitting Config

• New Kiosk UI for European MP Kiosks

• Add Due Date Filter to Storage Conveyor Bulk Unload

• Automatic Transfer from MP Dispatch to MP Storage

• Send a separate order "Kiosk order ready" SMS template for kiosk orders.

• Send Locker location in the D command to MP for lockers - allows cleaner to open locker via SMRT

• Setting on MP Storage Rack to only receive data for specific stores - prevents orders from Store 1 being loaded onto a Kiosk at Store 2.

• Add Metalprogetti minimum numeric barcode length setting - allows for MP to scan barcodes with leading zeroes without reconfiguring the MP scanner
  
  

Reporting

• Add 'Date of Entry' to 'All Bags' Inventory Table

• You can now Favorite default reports and add them to Tags / Dashboards

• Add Piece Count to Incoming Summary

• Outgoing Summary report to mirror the Incoming Summary but for Outgoing

• Create a Default Location Pickup History Report - Pickups from location X between Y dates

• Deposits report now lists agents even if they aren’t assigned to a Merchant

• Disputes / Chargeback Report and Alerts

• Report UI Improvements

  • In the default report pages we now freeze the filters from the top of the page so you don’t have to scroll up and down to change the filters for a report not at the top of the page.

  • Viewing reports from a dashboard now open in a lightbox for a better UX
    
    

Customer Portal

• Uploads for Terms of Service & Privacy Policy in Settings

• When Terms of Service & Privacy Policy are present customer portal signups must agree to them via a checkbox.

• Group delivered orders by delivery in the Orders page.

• Communication Preferences page for customers to select how they want to be reached via automated messages.

• Customers can now see their credit balance in the customer portal.
  
  

Promos

• Ability to copy a promotion.

• Display who and when a promotion’s settings were changed.

• Search box for promotions.
  
  

Lockers

• Clearer language on the customer portal when scheduling a locker pickup.

• Allow customers to schedule pickups from multiple lockers.

• New setting to require customer to pay for their orders before receiving their locker number. The delivery completion text tells the customer they need to pay via the included account link before receiving their locker number and code.
  
  

Pickup & Payments

• Beta: Merge Pay Claim and Void Payment into a single button with next steps deciding whether you are only returning money to the client or reversing the payment entirely.

• Payment Box Default Amount = Due Balance for Statement Customers.

• Pickup list filters and groups by store.

• Retail Order Checkout Improvements

• Improve payment warnings from Stripe so the counter staff at the dry cleaner can understand them.
  
  

Delivery Manifests

• You can now see a history of all delivery manifests that you generate and send for each customer and delivery day.

• New delivery manifest modes that summarize by item type and breakdown the GST/VAT
  
  

COMING SOON

New Marketing Dashboard

Marketing Analytics now live inside SMRT. Campaign and broadcast performance, promotion redemption, and customer insights. Metrics pull from your live SMRT data and cover all connected stores, so owners and marketing staff can see how each campaign performed in one place.

Miscellaneous

• Employees page improvements.

  • More filters

  • Search

  • Cleaner UI for adding a new employee

• Added an agent filter to the Item Search page.

• When transferring barcodes include the destination customer in the note.

• Recent Customers page now has a Store and Event filter.

• Assisted Assembly more clearly displays the piece count information.

• Customer History tab now loads the last 100 orders. Faster load time for large accounts.

• Beta: Max number of stops per route per day setting.

• Power Use Navigation - Hit CMD+K on Mac or CTRL+K on Windows to launch a fast navigation search box.

• SMRT Support staff can now log into your stations without TeamViewer once approved by the end user. This allows our support staff to more quickly provide support.

• Rename the Dup button in the item menu to “Additional HSL”

• Show Active/Pending Customers When Disabling a Subscription Item Type

• Allow texting international numbers.

• Fiscalization for Germany, Slovenia, and Saudi Arabia.

  
  

Settings

• Setting to automatically change the agent of an order when you change the return location of the order.

• Settings search box in System Settings and Customer Settings.

• Setting to not display the store or route on the assembly tickets / invoices.

• Setting to remove pricing from the item info ticket.

• Send Receipt on Autopay can now be configured at the customer level.

• When scheduling a delivery for a will call customer with the Schedule Will Call Deliveries On Due Date setting enabled, we now only wait for a single to ticket to be assembled rather than the entire order.

• Setting to show items with tax inclusive prices on receipts.

• You can now configure the ticket receipt footer at the store level.
  
  

Statements / Invoices

• Ability to specify a business tax number at the customer level and display that tax number on Statements / Invoices - EU B2B Compliance.

• Improved clarity on statements for what was billed during the current period.

• Setting for when an order enters AR. By default this was always when the order was ready. Now you can select Ready, Returned, or Invoiced.

• Statement of Accounts - New document type showing invoice summary with outstanding amounts. This only works if you bill via Invoice.

• Sales Tax / VAT can now be backed out from the Invoice / Statement total rather than made up by the line items. This eliminates rounding discrepancies between the total amount and the applied tax versus the tax rate.